MediCruit - Dental Nurse - Kent

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Dental Nurse - Kent
MediCruit > Dental Positions > Dental Position - Kent
Dental Nurse Kent
Dental Nurse - Kent - ID 56933
Full Time | Dental Nurse | Kent
A fantastic new opportunity has become available to join a great team based at Software of Excellence.

This position is for a Grade 1 Software Support Technician and the purpose of the position is to provide timely and accurate solutions to internal and external customer requests.

Previous experience in a dental role AND/OR customer support role AND/OR software support role will be required.

This is will be a full time position working Monday - Friday.

Key tasks:
- To advise clients on the correct use of the software
- To meet team and individual targets and SLA’s
- Take ownership of calls, emails and customer and 3rd party queries
- Complete all allocated tasks on a daily basis
- To create and/or refer to appropriate KB articles when resolving cases
- Ensure customer and 3rd party clients are kept informed of the progress of cases in a timely manner
- To identify hardware problems and ensure they are referred as appropriate
- To book appropriate courtesy/follow up calls
- To identify value added product opportunities and refer to sales department
- Proactively learn new software features and products
- Responds promptly to requests for assistance from other departments within SOE
- Flexibility to meet shift requirements from 8am to 6pm

Qualifications required - Educated to A level AND/OR GCSE - grade C in Maths and English GCSE

This is an great opportunity to join a full and supportive team with great scope to develop further into the company.

Salary will be £19k per annum, could be negotiable dependent on experience. Bonus's available.

If this position is something you are interested in, please contact us on 01332 609318!
For more details contact Becky on 01332 609318 or request more info.

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